Exchange & Refund Policy
If you are not in love with your order please let us know and you are welcome to return the item within 3 days of delivery. Please note that tax and shipping is non-refundable. A 20% re-stocking/processing fee will be applied to all returns. Return shipping and insurance is the responsibility of the customer.
*All discounted/sale and installment plan/layaway purchases are final sale including discounted purchases with a coupon code.
Custom made/bespoke, resized, vintage pieces or otherwise custom altered items are not eligible for returns.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it with the original packaging. Returns on any merchandise that has been worn will not be accepted.
Please email KatMojoJewelry@gmail.com within 3 business days of delivery to arrange for the safe return of the items. Please be sure to include your Name, Address, Order Number and Reason for Return in your email request.
If a layaway/LayBuy plan is cancelled for any reason, all funds, including deposits are non-refundable and will be applied as store credit.
Please note that once an order has been placed, it is put into processing/production and can not be cancelled. If you are hesitant or have any questions, please contact us before placing your order. We reserve the right to refuse any unreasonable cancellation requests and to charge a percentage based restocking fee on any cancelled orders already in processing or production.
International Shipments - Orders Shipped Outside Of The United States
We do not accept returns on any orders shipped to addresses outside of the United States. All purchases shipped outside of the United States are Final Sale and cannot be cancelled. Special/custom orders cannot be cancelled. The customer is responsible for duties and taxes and must contact the shipping company to pay these fees. We will only charge for international shipping fees at checkout. Refused international shipments will be abandoned and will not be refunded. Free shipping is not offered for orders shipped outside the domestic U.S.