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FAQ / Support

KatMojo offers a wide variety pieces from handmade gemstone necklaces to  fine gold heirlooms to demi-fine jewelry.  Some of our pieces are customizable as well, so if you'd like to create a piece with your own one-of-a-kind touch, please contact us to learn more about what we can do!

Need Gift Wrapping?

KatMojo Jewelry is an environmentally conscious brand that tries to minimize wasteful use of packaging material for orders with multiple items. If you want special gift wrapping please leave a note under "Add a note to your order" at check out or email

Want to purchase on lay away? 

Select "Put it on Lay-Buy" in the payment page of checkout! Other financing options are available to US customers through Klarna.

Find something you need fast? 

Check out our Shipping Policy here

Not happy with your purchase?

Check out our Exchange & Refund Policy here


If you want to customize a piece, request a special shipping method, or have any other questions/concerns,  you can email us at or use the form below!